Our Refund Policy explains your rights regarding cancellations and our 30-day money-back guarantee.
1. 30-Day Money-Back Guarantee
If you are not completely satisfied with Pureland, you can request a full refund within 30 days of your original purchase date. This applies to your first payment only.
2. Requesting a Refund
To request a refund, simply email us at support@pland.online within the 30-day window. Please include your account email address. Refunds are typically processed within 5-10 business days.
Payments and refunds are processed by Paddle.com, our reseller and Merchant of Record. To ask for a refund, email support@pland.online or use the link in your Paddle receipt.
3. Exceptions
The 30-day guarantee does not apply to subscription renewals. We also reserve the right to refuse refunds in cases of suspected fraud or abuse of our policies.